Try This First – Clear Your Cache

If you can’t access your favorite website, it’s tempting to think that your internet service is down.  But if you can reach other sites, that’s not the case.  So if you know your internet is up and you’ve refreshed the page several times to no avail, is there anything else you can do?

Yes! Clear your cache.

It may sound daunting, but it’s really a very simple procedure, especially if you’re using Google Chrome, which is the most widely used browser in the world.  Here’s a quick walk-through that can save you time and frustration.

Step 1: Look at the top right-hand corner of your browser window and click on the three dots.  This opens your browser menu.

Step 2: Select “History” from that menu and then select “History” again from the menu that opens up to the side.  That second menu selection will open your browsing history in a new tab.

Step 3: Click on “Clear browsing data” on the left-hand side of the screen.  This doesn’t delete anything, it just brings up a pop-up window where you can choose what to keep and what to clear.

Step 4: Make your selections for what to clear.  Choose your timeframe – it defaults to seven days, but you can choose one hour, four weeks, or more.  Choose the data you want to clear: “cached images and files”.  You can also select “browsing history” to delete all the websites you’ve visited or “cookies and other site data” to remove saved passwords and account settings, but these are optional and you should only select these if you’re sure you want to delete all that information.

Step 5: Click on “Clear Data”.

Step 6: Close and re-open your browser and try that website again.  Chances are good that it will load in a snap!

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